🕮CORRESPONDENCE :
Correspondence is the most important channel through which business Communication and official communication takes place in any digital or written form between two or more parties. It may be in the form of letters, memos, e-mail messages, text messages, fax messages, voicemails, notes etc.
Business executives have to write a large number of letters for various kinds of business inquiries. purchase orders money collection, complaints and adjustments and for maintaining the good relations with other companies. A good business letter follows the 7Cs of communication - clarity, completeness, conciseness, consideration, correctness, courtesy and concentration.
BUSINESS CORRESPONDENCE
Business correspondence means the exchange of information in any written format inside an organization(inter-organization i.e. within a business), between two or more organisations and between the customer and organization. E- correspondence has also become extremely important for modern business.
the whole business correspondence should, preferably, be done on the letter head of the organization. It is through letters that an organization can build good relations with different parties i.e. customers, suppliers and service providers. The image of an organization depends on what impression is conveyed through the business letters. These letters help to bridge the gap between two parties. Since the basic objective of a business letter is directly or indirectly related to increase the business of the company, it should be drafted and typed with utmost care, accuracy and displayed in such a way that it gives a pleasing appearance.
OFFICIAL CORRESPONDENCE
Office correspondence define official work letter and include all action of work in an office.The letters are written between different offices and departments of government, autonomous bodies and government and semi government bodies. It includes the letters between two governments, inter government, from one state government to another state government or the central government or vice versa. Like business letters - the officials letters are not friendly. There is no personal touch. These letters are formal letters and demand special care of dignity and designation of the person or office writing the letter. The letter heading in an official letter is mostly followed by the words 'From the addressee's name and address is followed by the words 'To'. They have different layouts, styles, language etc. These letters have to be fine blend of clarity, correctness and conciseness in all aspects.
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